LendAPI Company Update - June 29th 2025
New Customers
Wins:
It’s another week and another new customer. We never take new clients for granted. We love all of them and each is hard earned. Sometimes, we onboard a client after one demo call and sometimes it takes 4 months of preparation to get them across the finish line.
Here’s why this new client in the credit card rewards sector picked us:
Speed to market. We can’t say enough about how we can get folks from 0 to 1 in weeks.
Ease of use. Anyone at our client’s shop can login and start building. Risk, Product, Compliance staff can work collaboratively on our platform. No more fighting for resources and everyone’s goal is aligned.
Industry Knowledge. We don’t say this often, but our team is made up of technology and finance experts, not only do our clients rely on our platform, we often give them guidance on how things outta be done. We love making introductions to other industry experts as well to help our clients. Often, they are already listed on our FinTech Marketplace.
We’ve officially kicked off the 2nd credit union build out. This one is hard earned and we’ve assembled a good team to get this credit union onboarded. Their product is unique and our platform is just the platform to meet the challenge. We thank them for the opportunity and I believe that this build out will take us to a new height, and here are some thoughts.
Sam and I are rethinking about how we deploy for our key clients, we may introduce private environments for our Scale and custom pricing clients. This will containerize each client with their own branch and infrastructure to scale. We are still in the early stages of this architecture without hampering our speed to market as well as potentially fracture of our databases etc. Stay tuned. This may not be an idea which we will pursue but we are taking a hard look at this again.
Speed and optimization. We are finding new ways to optimize our platform for both performance gains and scalability for future features. We’ve already refactoring portions of the most touched features in our platform, sometimes, the entire platform is gutted and upgraded to leverage the latest technology.
Enterprise thinking. We are ready to take on even bigger clients but these clients will be asking more from us and strain our system. We have to look for ways to make our system even more modular. For instance, our model studio and our latest Doc AI product are all standalone products which can serve different customers at different stages of their growth. We can create a menu of product and services to meet the need of these future clients.
On the investment front, I’ve had a dozen of so calls and even a face to face meeting with folks in the US and Canada. I want Tier 1 FinTech investors that gets what we do. If they have banks and insurance companies as their LPs, it’s even better. To take LendAPI to the next level, we need industry experts, fintech gurus to join our cap table.
I am headed to San Francisco 2nd half of next week to meet with FinTech VCs, if you want to chat, please let me know. I will be in SF from July 3rd to the 7th.
If you want to just get to know us, please DM me. I like to start building these critical relationships which we will lean on for the next stage of our growth. I want to sync up with you on our mission and I want to clearly understand how you will help us grow.
This week:
We have a large client of ours visiting us in Orange County for onsite training. We are excited about this and most of us in the US will fly into our Irvine HQ to meet our client. We will also take this opportunity to plan for 2026 and beyond. I can’t wait to see some of our executive present our product roadmap and our new maturity models. I look forward to spend time with folks I’ve never met in person and our team building events.
Introducing ClientCare Month. July will be our ClientCare Month, a month of debugging and hardening of our platform and resolve any critical issues for our clients. No new features allowed! Back in college, I interned at Toyota Motors, every year we had a “Plant Shutdown”, a 4 week event where no cars and trucks were being produced. It didn’t mean that no work was taken place, all of the engineers are busy in the plant to get our plant ready for the following year. Be it new production process, new models being introduced, it was a time to reset and refocus on doing a better job with a refocus on quality. That’s what ClientCare Month at LendAPI is all about. We will clean things up, clear our backlog and focus on a quality future. Stay tuned for reports from me on how and what we will do to focus on quality in the next write up.
Losses:
Hiring remains one of the biggest focus on my agenda. We have multiple roles open and everyone is jumping in to help with interviews and candidate selection. We comb through all resumes, although we can’t respond to everyone, we do look through them all and make a decision to move forward. We’ve made multiple offers this week in various roles and we are crossing our fingers for our candidates to accept our challenge of working on something that will permanently change the way FinTech products are being deployed.
Pics and Vids:
One of the things that I am really proud of is our relentless energy to change. We introduced a new navigation bar on our website. This perhaps was the third time we did this because we weren’t happy with the previous version. This nav bar is snappier, mobile friendlier and all around better. Check it out at www.lendapi.com.
Until next time.
Tim